Terms and Conditions
Effective Date:[1/22/2024]
1. Eligibility
You must be at least 18 years old and capable of entering into a binding agreement to use our Services.
2. Services Overview
Runto connects customers with licensed service professionals for HVAC, plumbing, and electrical work. We facilitate service requests, scheduling, communication, and, in some cases, payment processing.
3. User Accounts
To use certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Booking and Payments
By submitting a service request, you agree to pay the quoted or agreed-upon fee for the service. Some services may require prepayment or deposits. Payment processing may be handled by third-party providers, and their terms will apply.
5. Cancellations and Refunds
Customers may cancel bookings within a specified cancellation window (e.g., 24 hours before the scheduled appointment) for a full refund. Cancellations made after the window may result in partial or no refunds. Please refer to our Cancellation Policy for full details.
6. Runto Protection Plan
The Runto Protection Plan covers eligible services under the following terms:
- HVAC Services: 90-day labor warranty on repairs. New system installations include a 1-year labor warranty and up to 10-year manufacturer parts warranty (if registered).
- Plumbing Services: 60-day warranty on drain cleaning and repairs. Water heater installations include a 1-year labor warranty and manufacturer’s warranty (varies by model).
- Electrical Services: 90-day warranty on all electrical work. Panel and major upgrades may include extended labor warranties.
Warranties cover defects in workmanship but do not apply to misuse, user damage, or manufacturer defects unless otherwise stated. To make a warranty claim, contact our support team at Info@runto.us or call (770) 800-7930.
7. Pro Conduct
Service providers agree to perform services in a professional, legal, and courteous manner. Any misconduct or breach may result in account suspension or termination.
8. User Conduct
You agree not to misuse the platform, submit false bookings, harass staff or service pros, or attempt to reverse-engineer the platform.
9. Limitation of Liability
To the maximum extent permitted by law, Runto shall not be liable for any indirect, incidental, or consequential damages, or loss of profits arising out of your use of our Services. We are not liable for the actions or omissions of third-party service providers.
10. Disclaimer
Runto makes no warranties or representations about the suitability, reliability, or quality of services provided. All services are offered "as is."
11. Privacy
Our use of your personal information is governed by our Privacy Policy , which is incorporated into these Terms by reference.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the site. Continued use of the Services constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
14. Failure to Pay
If payment is not received for completed services, Runto reserves the right to pursue the outstanding balance through collections, legal means, or by restricting access to future services. You agree to pay all fees, including any collection costs, attorney fees, and court fees incurred by Runto in enforcing these Terms.
15. Theft of Services
The unauthorized use of our services without intent to pay, falsifying service requests, or intentionally avoiding charges is considered theft of services and may result in criminal prosecution under applicable laws. Runto will cooperate with law enforcement authorities to the fullest extent permitted by law.
